Customer Service, Safety & Security Training (CSSS Online)
 
This all-inclusive training is comprised of PLST modules covering customer service, ramp safety and aviation security best practices and procedures. To ensure your FBO is operating at the highest service, safety and security standards, all employees have a stake. The customer service, safety and security training opens up an opportunity to train your entire staff consistently.
Introduction and Ground Service
  • Introduction to PLST
  • General Aviation Industry
  • Common Duties of a Line Service Specialist
  • Aviation Operations Terminology
  • Aircraft Terminology
  • General Servicing
  • Examination & Practical Exams 
     
Customer Service
  • Introduction to Customer Service
  • Understanding Your Clientele
  • Effective Communication
  • Conflict Resolution
  • Examination 
     
Safety
  • Introduction to Safety
  • Personal Safety and Servicing Dangers
  • Aircraft Care and Handling
  • Aircraft Marshaling and Hand Signals
  • Aircraft Servicing Safety
  • Refueling Safety
  • Mobile Refuelers
  • Emergency Procedures
  • Airport Vehicle Operations
  • Seasonal Operations
  • Examination & Practical Exams 
Aviation Security
  • Introduction to Aviation Security
  • Security Activities
  • Examination & Practical Exams